When it comes to payments, no one gets a hall pass. Not even a nonprofit gets one. In fact, the world of charitable giving offers...
In the digital marketplace, the effortless nature of eCommerce transactions masks a complex network of systems designed to ensure a smooth customer experience. While consumers...
On the face of it, eCommerce has all the hallmarks of magic, especially for small to medium-sized businesses. Imagine: You’re out to lunch with a...
Fraud is often hard to identify and resolve, and expensive, especially for large merchants using in-house solutions where fraudulent transaction dispute losses can total as...
To err is human. To be confused about what’s on one’s credit card statements — mistaking legit transactions for something fishy — well, that’s human,...
Unhappy — or simply confused — consumers can upend merchants and other enterprises’ top lines when they opt to dispute card transactions. Processing errors can...
Ninety-three percent of businesses generating between $20 million to $100 million in annual sales — the smallest category PYMNTS surveyed — use third-party tools to...
Transaction disputes, by their very nature, are reactive problems for merchants. They don’t exist until a cardholder is dissatisfied or confused about a transaction, setting...
We might term disputed card transactions the equal opportunity challenge for merchants large and small. And there’s a disconnect between the thought that using homegrown...