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PYMNTS Intelligence®

Digital Transformation Research

Businesses at Risk: The High Cost of Manual AR Processes and What to Do About It

The speed of business today demands agility, yet outdated accounts receivable (AR) processes remain a stubborn bottleneck for many organizations. Increasingly, the complexity and volume of invoices threaten to overwhelm manual systems, leaving businesses even more vulnerable to inefficiencies and lost revenue. In the face of these challenges, AR automation...

HTML | Inside the August 2024 Report

Debit Cards In Digital Wallets Gaining Ground Across Sectors

As consumers leverage digital wallets in greater numbers, businesses across sectors must understand the latest trends to compete. One such trend is that debit cards have become the primary payment method digital wallet users ultimately leverage. This prevalence suggests that many users like digital wallets’ convenience but value the discipline...

HTML | Inside the August 2024 Report

GenAI and Voice Assistants: Adoption and Trust Across Generations

When they arrived on the scene, voice assistants seemed like sci-fi made real. Once hailed as revolutionary, they are now seeing a downshift in consumer enthusiasm. The share of U.S. consumers using voice assistants has sat at 60% this year. This ambivalence is evident across generations. Declining trust and satisfaction...

HTML | Inside the August 2024 Report

More in Digital Transformation

post thumbnail Digital Banking

PortX Launches FinTech Hub on AppMarket From Fiserv
post thumbnail Cybersecurity

Data Breaches Are Surging: What That Means for Enterprise LLMs
post thumbnail Accounts Receivable

The Hidden Cost of Manual AR Processes
post thumbnail SMBs

60% of Small Businesses Struggle With Cash Flow Management
post thumbnail artificial intelligence

Tech Firms Pursue AI Chatbots to Bridge Global eCommerce Divide
post thumbnail Digital Identity

Report: Democratic Republic of the Congo Cancels Digital Identity Project
post thumbnail Artificial Intelligence

AI Glasses From Snap and Meta May Reshape How We Shop
post thumbnail B2B Payments

The Crucial Role Payments Can Play in B2B Brand Building
post thumbnail Retail

Couch Potatoes Turns Furniture Shopping Into Retail Experience With Factory-Store
post thumbnail Payments Innovation

Nine Things Payments Execs Need to Know for Their 2025 Business Plans
post thumbnail Mobile Wallets

What the US Can Learn From Europe’s Digital Wallet Renaissance
post thumbnail Connected Economy

BNPL Firms Save the Day as CE 100 Breaks Even for Week
post thumbnail Connected Economy

How the World Does Travel: Sector Checks In Late on Digital Engagement
post thumbnail artificial intelligence

What’s Next as California Signs Landmark AI Safety Bill
post thumbnail Investments

Bridge Raises $40 Million for Global Stablecoin-Based Payments Platform
post thumbnail artificial intelligence

Tech Firms Bet on Sustainable Data Centers to Cut AI Costs
post thumbnail News

Decoding Cybersecurity: Understanding FedRAMP and ISO 27001 Standards
post thumbnail Retail

Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
post thumbnail Loyalty & Rewards

Walmart and Amazon Turn to Fast Food to Sweeten Memberships
post thumbnail Cryptocurrency

Crypto Is Minting Millionaires, but Its Payment Utility Remains Uncertain
post thumbnail artificial intelligence

Musk’s AI Safety Push Could Have Other Companies Following Suit
post thumbnail B2B Payments

The Importance of Change Management in Unlocking B2B Payments Innovation
post thumbnail Digital Payments

Beyond the Form Factor: The Story of Digital Wallets Is Still Unwritten
post thumbnail Retail

Digital Transactions Now 37% of Nordstrom’s Total Sales, CEO Says
post thumbnail Digital-First Banking

nCino: International Banks Lag U.S. Peers in Digital Transformation
post thumbnail Taxes

Governments Confront the Challenge of Taxing Digital Advertising
post thumbnail Walmart

Walmart Expands Omnichannel Experiences and Fulfillment Solutions for Third-Party Sellers
post thumbnail Buy Now Pay Later

Zip CEO: US Shoppers’ In-Store Card Usage Surges Nearly 150%
post thumbnail VISA

Visa Launches Advisory Service for Money Movement Industry
post thumbnail Commerce Connected

Cantaloupe Introduces Self-Service Commerce Solution for Hospitality Suites
post thumbnail Retail

Retailers Tackle the High Cost of Returns by Incentivizing People Not To
post thumbnail Wearables

Chanel Launches Necklace-Watch That Connects to Smartphone
post thumbnail Retail

Malls Look to Future With Experiential Retail as They Navigate Macy’s Changes
post thumbnail Apple

Apple Plays AI Catchup in Hopes of Creating New Mobile Commerce Frontier
post thumbnail artificial intelligence

The Black Box: When AI Calls Shots We Can’t Explain
post thumbnail Cryptocurrency

Can Stablecoins Spark Crypto Adoption Across Retail and B2B Markets?
post thumbnail Connected Economy

Strong Earnings and Peloton Recovery Spark CE 100 2.6% Bump
post thumbnail Security & Fraud

Galileo: Banks Need to Predict Customer Experience to Combat Fraud
post thumbnail Acquisitions

Visa Reportedly Weighing $925 Million Featurespace Acquisition
post thumbnail Regulation

FCA Chair Allegedly Revealed Whistleblower’s Identity
post thumbnail Digital-First Banking

Prize-Linked Neobank PrizePool Shutters App Ahead of Acquisition
post thumbnail Security & Fraud

Businesses Can Navigate Returns Fraud Without Alienating Consumers, Loop CEO Says
post thumbnail artificial intelligence

China’s AI Price War May Spark Global Tech Showdown, Industry Insiders Say
post thumbnail Cryptocurrency

Wyoming Aims to Launch US Dollar-Backed Stablecoin in 2025
post thumbnail Amazon

Amazon Refreshes Catalog of Kid-Focused Content on Amazon Kids+
post thumbnail Cybersecurity

Cyber Hygiene: The Constant Defense Against Evolving B2B Threats
post thumbnail B2B Payments

Checkbook Expands Payment Operations Amid Shift From Paper Checks
post thumbnail B2B Payments

This Week in B2B Innovation: Riding the Digital Payments Wave
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Exclusive Clips

PortX Launches FinTech Hub on AppMarket From Fiserv

 September 4, 2024

Data Breaches Are Surging: What That Means for Enterprise LLMs

 September 4, 2024

The Hidden Cost of Manual AR Processes

 September 4, 2024

PYMNTS DATA

Using GenAI Strategically Is Riskier, but It Pays Off

Generative artificial intelligence (GenAI) holds immense potential for transforming how organizations deploy technology to improve operational efficiency and drive innovation. Still, many firms fail to fully leverage the technology’s capabilities. For example, half of surveyed chief marketing officers (CMOs) use GenAI for routine tasks like drafting emails and visualizing data....

HTML | Inside the July 2024 Report

Why More Restaurants Need to Bite Into Digital Transformation

Today’s restaurant customers crave the convenience of contactless payments, and opportunities abound to provide them. However, the comfort of conventional payment methods, coupled with the challenges of staffing shortages and broader macroeconomic factors, is impacting adoption rates, leaving some restaurants at risk of losing diners to more innovative competitors. Newer...

HTML | Inside the July 2024 Report

Automation or Information? Reducing Uncertainty in a Changing Business Landscape

According to PYMNTS Intelligence’s recent Certainty Report, one-third of middle-market companies in the United States operate in a highly uncertain environment. Uncertainty is problematic for businesses because it hinders their ability to make informed decisions, plan effectively and achieve their objectives. Uncertainty also involves risk, as firms may face unexpected...

HTML | Inside the July 2024 Report

How The World Does Digital: A Global Benchmark Of Consumer Digital Transformation

Eleven countries. Sixty thousand consumers that represent 800 million digital lives comprising 50% of the global GDP. “How The World Does Digital” is a landmark study that tracks digital transformation across 40 different activities showing how consumers work, live, pay, have fun, stay well and more. This report — delivered now for the third year by PYMNTS Intelligence — is an unparalleled snapshot of the digital innovation that is critical to understanding the evolution of the global digital landscape.

PDF | Inside the June 2024 Report

Core Strength: FIs Must Modernize to Meet the FinTech Challenge

Banks are increasingly aware of the competitive threat posed by digital-native FinTechs, which are quickly gaining market share with innovative digital offerings. Until 2024, only a minority of bankers saw this threat as significant, but that share rose to a majority this year, with 60% of bank executives now seeing...

HTML | Inside the May 2024 Report

Progress and Protection: Balancing Convenience and Security in Digital Banking

Digital transformation continues to fundamentally reshape the financial industry, promising unparalleled convenience through advancements such as artificial intelligence (AI), open banking and real-time payments. It also opens doors to both emerging and evolving types of fraud. Indeed, delivering the seamless, innovative digital banking experiences consumers demand is challenging enough, but...

HTML | Inside the May 2024 Report

Payments Executives Say These Nine Innovations Will Shape Q2 2024

Today’s operating landscape is dynamic, and at its center sits the immutable power of payments. The end of last year brought forth several macroeconomic uncertainties, from geopolitical risks to potential economic softening, but these anticipated challenges, and companies’ responses to them, have increasingly unfolded against a backdrop — and in...

HTML | Inside the May 2024 Report

What 23 Payments Executives Shared About Tomorrow’s Most Promising Innovations

Only experts and insiders can truly know what the next great payments innovations will be. That’s why PYMNTS sat down and asked nearly two dozen of them about the payment trends and themes that they, and their organizations, have been tracking to date, plus what exciting ecosystem transformations they’re looking...

HTML | Inside the November 2023 Report

Insuring Generation Next: Meeting the Digital Expectations of Younger Insurance Consumers

Generation Z and millennial consumers have complex needs when it comes to insurance purchasing, saying they prefer to buy online but still expect to obtain in-person advice from an insurance professional due to a lack of confidence in their knowledge. The latest “B2B and Digital Payments Tracker®,” a collaboration with American Express, examines how insurers must walk a fine line between digital agility and cultivating relationships to attract and retain a new generation of policyholders.

PDF | Inside the November 2023 Report

Taste Trumps Restaurant Convenience for 70% of Travelers

Approximately 138 million United States adults travel annually. As every traveler knows, life on the road can deviate wildly from the everyday. Perhaps nowhere is the difference more palpable than when it comes to finding something to eat. During their trips, U.S. consumers dine out at a restaurant 20% more...

HTML | Inside the November 2023 Report

Consumers Know What AI Is — Not How It’s Integrated Into Their Daily Lives

Artificial intelligence (AI) is already integral across many businesses and industries, but consumers are not as clear on the role AI plays — or should play — in their lives and jobs. The most recent PYMNTS Intelligence study finds that men and high-income earners are more likely to say they...

HTML | Inside the September 2023 Report

FinTechs Look to M&A for Profitability as Economic Shake-Up Continues

The economy stands to make for some unlikely unions in the financial technology space over the next 24 months. Banks have traditionally viewed FinTechs as agile rivals in the digital transformation of banking that has taken place over the last several years, especially as FinTechs rode a massive wave of...

HTML | Inside the August 2023 Report

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