Salesforce

Salesforce Acquires AI Voice Agent Developer Tenyx
Salesforce Acquires AI Voice Agent Developer Tenyx
September 04, 2024  |  Acquisitions

Salesforce is acquiring Tenyx, the latest sign of the company’s growing artificial intelligence ambitions. The customer relationship management company will use Tenyx’s expertise in developing...

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This Week in B2B: Capturing the Digital Innovations Reshaping Workflows
This Week in B2B: Capturing the Digital Innovations Reshaping Workflows
July 25, 2024  |  B2B Payments

In the B2B landscape, the only constant is change — and technology is the change agent. After all, while trust remains foundational in B2B relationships,...

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Salesforce and Workday Team to Develop AI Employee Service Agent
Salesforce and Workday Team to Develop AI Employee Service Agent
July 24, 2024  |  artificial intelligence

Salesforce has launched an AI-focused partnership with enterprise software firm Workday. The collaboration, announced in a news release Wednesday (July 24), will see the two...

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Salesforce Debuts Autonomous AI Service Agent Einstein
Salesforce Debuts Autonomous AI Service Agent Einstein
July 17, 2024  |  artificial intelligence

Customer relationship management company Salesforce has debuted its first fully autonomous artificial intelligence (AI) agent. Einstein Service Agent, announced Wednesday (July 17), is designed to...

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Salesforce Cuts 300 Jobs in Year’s Second Round of Layoffs
Salesforce Cuts 300 Jobs in Year’s Second Round of Layoffs
July 15, 2024  |  Personnel

Salesforce reportedly cut about 300 jobs in July after eliminating 700 roles earlier this year. The latest cuts are part of the company’s ongoing effort to...

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How Banks and Big Tech Use AI to Modernize Workflows
How Banks and Big Tech Use AI to Modernize Workflows
July 02, 2024  |  artificial intelligence

Unlocking operational leverage is the name of the game for today’s businesses. In the face of ongoing macroeconomic uncertainty, controlling for what is controllable while...

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CE 100 Index Slips 1.1% as MongoDB Shares Slide After Earnings
CE 100 Index Slips 1.1% as MongoDB Shares Slide After Earnings
June 03, 2024  |  Connected Economy

The CE 100 Index slipped 1.1%, as AI names were – to put it mildly – volatile in the wake of earnings reports. MongoDB Leads...

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Mastercard and Salesforce Team to Resolve Transaction Disputes
Mastercard and Salesforce Team to Resolve Transaction Disputes
May 16, 2024  |  Partnerships

Mastercard and Salesforce have announced an integration designed to reduce purchase disputes and chargebacks. “Disputes and chargebacks, where a consumer notices a transaction they don’t recognise and requests...

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Report: Salesforce-Informatica Deal Falls Apart
Report: Salesforce-Informatica Deal Falls Apart
April 22, 2024  |  Acquisitions

Salesforce’s plans to purchase data-management software provider Informatica have reportedly stalled. While the two sides were apparently in advanced talks for a deal earlier this month, the...

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