Loyalty and Rewards

Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
August 29, 2024  |  Retail

For Best Buy CEO Corie Barry, elevating the customer experience is paramount. Despite recent challenges in the home theater, gaming and appliances categories, Barry is steering...

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Foot Locker’s Strategic Overhaul Shows Early Success in Q2
Foot Locker’s Strategic Overhaul Shows Early Success in Q2
August 28, 2024  |  Retail

In a pivotal moment for Foot Locker, the company’s second-quarter results point to the early success of its ambitious Lace Up Plan, which comprises initiatives...

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Digital Transactions Now 37% of Nordstrom’s Total Sales, CEO Says
Digital Transactions Now 37% of Nordstrom’s Total Sales, CEO Says
August 27, 2024  |  Retail

Digital sales are climbing steadily at Nordstrom, and displaying a consistent upward trajectory. During the company’s second-quarter earnings call Tuesday (Aug. 27), CEO Erik Nordstrom said...

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Retail Expert Paco Underhill Says Boomer Purchasing Power Creates Loyalty Opportunity for Brands
Retail Expert Paco Underhill Says Boomer Purchasing Power Creates Loyalty Opportunity for Brands
June 17, 2024  |  Retail

With older consumers — those with the most cash to burn — proving to be more loyal than their younger counterparts, brands that can win...

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Solana Labs Debuts Customer Engagement Platform Bond
Solana Labs Debuts Customer Engagement Platform Bond
June 12, 2024  |  Blockchain

Blockchain firm Solana Labs has debuted Bond, a customer engagement platform for brands. “By leveraging blockchain technology, Bond enables global brands to create personalized, transparent, and engaging digital...

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Transaction and Consumer-Level Data Help Personalize Card-Linked Rewards Programs
Transaction and Consumer-Level Data Help Personalize Card-Linked Rewards Programs
May 22, 2024  |  Data

Recent announcements from some marquee names in financial services, and commercial partnerships, underscore the use of data, down to the consumer level, in crafting ever-more-relevant...

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CFPB Official Urges Consumers to Consider Small Credit Card Issuers
CFPB Official Urges Consumers to Consider Small Credit Card Issuers
May 08, 2024  |  Credit Cards

Consumers should proceed with caution when selecting their next credit card, according to a recent blog post from the Consumer Financial Protection Bureau (CFPB). In the...

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Expedia’s B2B Segment Thrives While B2C Struggles for Momentum
Expedia’s B2B Segment Thrives While B2C Struggles for Momentum
May 02, 2024  |  Earnings

Expedia Group’s first-quarter results, released on Thursday (May 2), indicate a healthy yet more stabilized global travel market, albeit with slightly subdued gross bookings.  On a call...

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Gen Alpha Consumers’ Unprecedented Connectivity Changes the Retail Media Game
Gen Alpha Consumers’ Unprecedented Connectivity Changes the Retail Media Game
April 24, 2024  |  Retail

As retailers look to understand their consumers, both for their own sake and the sake of their advertising customers, Generation Alpha shoppers’ unique, novel behaviors...

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