Digital-First Banking

Digital-First Banking
Why ‘Digital-First’ Banking Will Become ‘Digital-Always’
April 17, 2020

Amid the coronavirus pandemic, a significant number of bank branches shuttered. And where there are branches, hours are staggered. As Doug Brown, senior vice president and general manager of NCR, told Karen Webster, fundamental shifts are underway in financial services and the very way in...

Digital-First Banking
Deep Dive: Digital-First Banks Harness The Power Of Data Analytics
April 02, 2020

Financial institutions (FIs) face a perennial challenge in their day-to-day operations — convincing customers to use their products and services rather than a competitor’s. This issue is present in almost every industry, as the $70.3 billion spent on TV advertising in 2019 illustrates. FIs have...

Digital-First Banking
ATB Financial’s Front- And Back-End Data Analytics Initiatives
April 01, 2020

Use and analysis of customer data has become key to enabling a personalized and omnichannel digital banking experience. But it’s easy to cross the line from helpful to overbearing – risking customer relationships. In this month’s Digital-First Banking Tracker, PYMNTS talked with John Tarnowski, executive...

Digital-First Banking
Walking Omnichannel Banking’s Privacy Fine Line
March 31, 2020

Digital and mobile banking may be more popular than ever, but it would be a mistake to count out the power of in-branch services just yet. Consumer surveys have found that 75 percent of financial institution (FI) customers place a great deal of importance on...