loyalty

Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program.

DOT Launches Inquiry Into Rewards Programs of 4 Airlines
DOT Launches Inquiry Into Rewards Programs of 4 Airlines
September 05, 2024  |  Loyalty & Rewards

The Department of Transportation (DOT) has launched an inquiry into the rewards programs of the four largest U.S. airlines, saying it aims to protect customers from...

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Sephora Offers Paze Online Checkout to Loyalty Members
Sephora Offers Paze Online Checkout to Loyalty Members
August 28, 2024  |  Payment Methods

Early Warning Services has made its Paze online checkout available to Sephora’s loyalty program members. The checkout option — offered by participating banks and credit...

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Bilt and Walgreens Team on Health Savings Rewards
Bilt and Walgreens Team on Health Savings Rewards
August 26, 2024  |  News

Bilt has expanded its loyalty rewards program via a partnership with Walgreens. The collaboration, announced Monday (Aug. 26), includes the introduction of an automatic health...

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Brands Focus on Post-Purchase Innovations to Foster Customer Loyalty
Brands Focus on Post-Purchase Innovations to Foster Customer Loyalty
August 20, 2024  |  Retail

As competition for customer loyalty grows fiercer, brands are sharpening their focus on the post-purchase phase — a critical yet frequently neglected part of the...

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Travel Platforms Reroute Strategies to Elevate Customer Engagement
Travel Platforms Reroute Strategies to Elevate Customer Engagement
August 16, 2024  |  Travel Payments

As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets...

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Walmart Amps Up Digital Progress in Positioning for Second Half
Walmart Amps Up Digital Progress in Positioning for Second Half
August 15, 2024  |  Earnings

Convenience. Membership. Delivery times. Delivery density. eCommerce. Marketplaces. You would be forgiven for thinking these were keywords from Amazon’s Q2 earnings announcement. But they weren’t....

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Deliveroo Sees Promise in Groceries as Orders Climb
Deliveroo Sees Promise in Groceries as Orders Climb
August 08, 2024  |  Earnings

With order volumes increasing, Deliveroo sees opportunities from its loyalty program and grocery business. The U.K.-based delivery service on Thursday (Aug. 8) released earnings for...

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Etsy Looks to Loyalty Rewards to Counter Sales Declines
Etsy Looks to Loyalty Rewards to Counter Sales Declines
August 01, 2024  |  Earnings

As Etsy sees its sales slip, the eCommerce marketplace is gearing up to launch a loyalty program in an effort to drive greater spending and...

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Starbucks’ Mobile Outage Compounds Financial Woes as Q3 Sales Decline
Starbucks’ Mobile Outage Compounds Financial Woes as Q3 Sales Decline
July 30, 2024  |  Earnings

Some Starbucks customers faced a disruption on Tuesday (July 30) as the company’s mobile ordering system failed for the second time this month. The outage,...

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