The Department of Transportation (DOT) has launched an inquiry into the rewards programs of the four largest U.S. airlines, saying it aims to protect customers from practices that are potentially unfair, deceptive or anticompetitive. Transportation Secretary Pete Buttigieg sent letters to American Airlines, Delta Air Lines, Southwest Airlines and United Airlines ordering them...
In recent months, retail giants Walmart and Amazon have been seizing on consumers’ demand for digital restaurant ordering to drive engagement with their paid memberships, offering dining benefits to incentivize subscriptions. Walmart recently announced a deal with Burger King, its first Walmart+ dining partnership, offering...
As consumers’ ongoing financial concerns drive them to seek deals and promotions, brands across retail categories are seeing increased engagement with their loyalty programs. Sportswear brand Under Armour shared on a call with analysts Thursday (Aug. 8) discussing its first-quarter fiscal 2025 earnings results that...
Shifts in consumer behavior and advancements in technology are transforming the restaurant industry. The evolving landscape of loyalty and engagement is also a trend to watch, Steve Fusco, president and head of all distribution for Rewards Network, told PYMNTS. “If you look more generally at...
Loyalty rewards platform Bilt is valued at $3.2 billion after a new funding round. The company raised $150 million from a round led by the Ontario Teachers’ Pension Plan, Bilt announced Thursday (Aug. 1), just months after a $200 million round valued it at $3.1...
Rewards are a stronger draw for digital wallet users shopping via digital channels than those making purchases in person. By the Numbers A survey of more than 4,100 United States consumers for the 2023 PYMNTS Intelligence study “Apple Pay @9: The Battle for in-Store Adoption...
Achieving success with loyalty programs often proves elusive for brands that prioritize the wrong elements. The concept of product-market fit, widely discussed in entrepreneurial circles, highlights the imperative of aligning products with market demands. Many loyalty initiatives flounder because they focus inwardly on the program...
As consumers cut back their overall spending, Domino’s has been able to get its loyalty members to buy more by offering more effective rewards. On a call with analysts Thursday (July 18) discussing the quick-service restaurant (QSR) behemoth’s second quarter 2024 financial results, CEO Russell...
If a business doesn’t meet its customers’ needs, its competitors will be happy to. That’s increasingly the reality for businesses today. In an era where consumer expectations around convenience and personalization are at an all-time high, digital loyalty programs have emerged as a component for...
